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  • Sofia Fernandes Virtual Assistant

CUSTOMER SERVICE

Understanding how these three P’s interact and overlap is essential for distributors to create and leverage a positive customer experience.


➡️PRODUCT

The best people and processes cannot be successful if the product misses the mark. In distribution, “product” includes many factors: design, specifications, location and price.


➡️PROCESS

A good process is repeatable, scalable, efficient and constantly improving. Auditing the current process means digging deep; a significant undertaking with great rewards.


➡️PEOPLE

People must be aligned to the right roles. An organization is only able to scale successfully when people are afforded the trust and authority to make decisions within their area of responsibility. It is important to remember that trades and suppliers form a substantial percentage — and integral part — of the “people” and must be considered as an integral component for success.

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